4235 Hillsboro Pike Suite 300, Nashville, TN 37215
175 S. Third Street Columbus OH 43219
710 E. Main Street Lexington KY 40502
151 W. 4th Street Cincinnati Oh 45202
15401 South Kirkman Road 310 Orlando, FL 32819
What happens after you complete registration?
You local account manager will reach out for an introduction, then set up your hardware delivery and schedule a call with our product team if you have any special requests or needs. While this may sound like a lot, it is all to ensure you feel comfortable with HadePay and are getting the most from it. Altogether, you should be processing payments wktnk 48 hours of completing the registration.
How long does it take to receive my money after a payment?
We batch funds everyday, which means if you accept a card payment on Monday , the funds will reach your account on Tuesday or Wednesday at the latest.
How do you protect against fraud and chargebacks?
Unlike our competitors, we personally work with all of our customers. None of our customers are numbers in a system. We understand their business models and needs. Therefore, in the event of a chargeback, not only do we have all the data to fight the chargeback, but we go to battle for our customers by understanding how the dispute originated. Conversely, large payment companies don’t take the time to fight chargebacks because maintaining their tier ratio is more important, and because they board merchants without understanding their models.
What if I am in a contract?
First off, that is horrible. No payment processor should ever put you in a contract. If you are in a contract, we ask that you give us a try for two months. It won’t cost you anything, and if you are happy, we will discuss buying out your contract. Yes, we have done that many times for our customers.
What rates do you offer?
We offer two rate plans. The first is a flat rate of 2.5% per swipe or 3.1% plus 15 cents for every manual entry of card data. The second is a flat rate of 3% regardless of how it is entered. If you compare to our competitors, we are by far the cheapest.
Are there ANY additional fees other than the usage rate?
No! None whatsoever.
What if I have a problem when using HadePay?
You can always call your account manager any time for assistance, or call 1-844-HADEPAY and we will be there to help. You will never talk to an operator.
Is HadePay nationwide?
No. We are currently located in Florida, Georgia, Kentucky, Tennessee, Ohio, West Virginia, and Missouri, Illinois, and Arizona.
How can I get free advertising?
Just tell your account manager that you would like to get some static ads and video ads. Your manager will then communicate with our graphic designer and ad specialists to put together a package valued at $1,000 for absolutely free. They will even strategize with you on how to advertise, and in some instances, we will assist with that too.
How can I get more than one device?
If you need more than one device, talk to your account manager. We have customers who have upwards of 10 devices, so we can certainly meet whatever need you have.
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